Investment & responsibilities
Is this a rental arrangement with Suits?+
No. The Hybrid Model is a franchise partnership in which both parties invest. The space partner provides the premises and physical infrastructure; Suits operates the centre. The partner receives the remaining revenue after the agreed deductions, rather than a fixed rent from Suits.
What does the space partner invest in?+
The space partner provides the premises and is exclusively responsible for furniture, fit-out, equipment replacement and structural repairs. These costs are separate from monthly operating expenses.
What does Suits invest in?+
Suits operates the centre and funds pre-revenue operations as its own investment. Suits also absorbs post-launch operating shortfalls. Neither is recovered from future revenue or charged to the partner at exit.
Which operating costs are deducted?+
The agreed centre budget covers manpower, the centre head, supplies, electricity and other expressly approved operating costs. Centre-head pay is not counted twice if already included in manpower. Any spending above the budget needs prior written approval from both parties before it can reduce the partner payout.
Revenue, commission & settlements
Which income is included?+
Subscriptions, meeting rooms, day passes and other centre services share one monthly revenue pool. Net revenue excludes GST and refundable deposits and is reduced by discounts and credit notes. Operating costs are deducted once from the combined revenue.
How is the 15% commission calculated?+
Suits’ commission is 15% of monthly net centre revenue, not 15% of the surplus after expenses. Collections first cover approved operating expenses, then current and carried commission. Only the remaining surplus is payable to the partner.
Are settlements based on invoices or collections?+
Revenue and commission are calculated from invoices raised and allocated to the relevant service month. Payment becomes payable only as customer money is collected. A later collection against an existing invoice is not counted as new revenue and does not attract commission twice.
What happens when collections are partial?+
The same order applies as money comes in. Against ₹1,00,000 invoiced and ₹30,000 operating costs, the first ₹40,000 collected covers ₹30,000 of operations and ₹10,000 of commission. The remaining ₹60,000, once collected, covers ₹5,000 of commission and ₹55,000 for the partner, assuming no earlier balances.
What if revenue cannot cover costs or the full commission?+
Suits absorbs any operating shortfall permanently. Unpaid commission carries forward and is paid from future surplus after current operating costs, before partner payouts. For example, ₹33,000 revenue with ₹30,000 costs pays ₹3,000 of the ₹4,950 commission; ₹1,950 carries forward.
When are partner payouts settled?+
Monthly settlement is on the 10th of the following month for eligible collections received by month-end. Later receipts enter the next settlement. This also applies to collections of pre-exit invoices received after exit.
How are quarterly and annual subscriptions handled?+
They are allocated month by month over the service period, even when invoiced and collected upfront. A uniform ₹1,20,000 annual subscription contributes ₹10,000 per month. Future-month amounts are held for those months rather than distributed upfront.
What visibility does the partner receive?+
All centre invoices raised by Suits are shared with the space partner. Performance is jointly audited every quarter. Monthly settlement records distinguish operating expenses, current and carried commission, collections, partner payouts and deposit adjustments.
What happens after a refund or credit note?+
The original settlement is recalculated and the differences are carried into the next settlement, correcting both Suits’ commission and the partner’s entitlement. For example, correcting ₹1,00,000 revenue to ₹90,000 with ₹30,000 costs reduces commission by ₹1,500 and the partner entitlement by ₹8,500. A refund against an existing credit note is not deducted twice.
Deposits & customer defaults
Who holds customer security deposits?+
The deposit equals one month’s subscription value excluding GST. On receipt, it is transferred directly to the space partner, who holds it and is responsible for refunds. Suits collects running rentals and other service income; deposits remain outside the revenue and commission pool.
How are deposit adjustments settled?+
When a deposit held by the partner is applied to customer dues, the corresponding amount is adjusted against the partner payout. Any excess carries forward against future payouts without an immediate payment demand. At exit, any remaining deposit-adjustment balance is settled separately with Suits, in addition to the conversion fee.
What happens if a customer does not pay?+
The available security deposit is used to settle the unpaid invoice, with the corresponding partner-payout adjustment. The default period is 30 days counted from the 1st of the collectible month, with that date as day 1. Customer occupancy uses a licence agreement. Access suspension, termination and handling of belongings follow the agreed licence terms and applicable legal process; automatic same-day removal is not promised by this page. The deposit excludes GST, so any unpaid GST or uncovered balance needs separate reconciliation.
Term, renewal & exit
How long is the agreement?+
The operating term is five years with a minimum tenure of three years and three months’ exit notice. Notice may run during the final three months of the minimum tenure, allowing an exit at exactly three years when the full notice has elapsed.
What happens at the end of the agreement?+
The two paths are renewal or exit with conversion of existing customers to the space partner. Renewal without conversion does not trigger a conversion fee. The conversion fee applies when customers are actually transferred on an eligible early exit or at five-year expiry.
How much is the conversion fee?+
It equals one month’s net subscription value of customers actually transferred on the exit date, excluding GST and deposits. Quarterly and annual subscriptions use their monthly allocation. It is payable in full directly to Suits on the exit date, alongside customer handover.
Is unpaid commission charged separately on exit?+
No. The conversion fee includes all unpaid commission. Suits waives any commission exceeding that fee. For ₹1,00,000 of transferred monthly net subscriptions and ₹1,20,000 of unpaid commission, the conversion fee is ₹1,00,000 and the excess ₹20,000 is waived. Deposit-adjustment balances are separate.
What happens to prepaid subscriptions and deposits at exit?+
Unused prepaid subscription amounts held by Suits for transferred customers go to the space partner, who then provides the remaining service. Deposits already held by the partner are reconciled rather than transferred again, and deposit refunds remain the partner’s obligation.
Who collects unpaid invoices after exit?+
Suits continues collecting invoices for pre-exit service periods and settles receipts under the original Hybrid Model payment order. There is no duplicate operating deduction or commission charge. Commission covered by the conversion fee, or waived at exit, is not charged again.